Refund policy

EU Return Policy

Overview
For customers shopping in our European Union market, we accept returns and order cancellations in accordance with your statutory rights.

Applicable Countries
This policy exclusively applies to consumers residing in the following EU member states: Austria (AT), Belgium (BE), Czechia (CZ), Germany (DE), Denmark (DK), Spain (ES), Finland (FI), France (FR), Ireland (IE), Italy (NL), Netherlands (NL), Poland (PL), Portugal (PT), and Sweden (SE).

Cancellations
You may cancel your order free of charge at any time before the order has been fulfilled. Once an order is marked as fulfilled and leaves our warehouse, it can no longer be canceled and must instead be returned following our return process.

Return Window
You have the right to withdraw from your purchase and return your items within 14 days. This 14-day return window starts on the day after the delivery of the last item in your order. The period extends over weekends and public holidays to ensure you have the full allotted time.

How to Start a Return
To exercise your right to return or withdraw from a contract, please notify us of your decision to return the items. You can submit your request through your customer account or by using the electronic withdrawal button/link available on our website.

Conditions for Return
To be eligible for a return, items must be in their original, unused condition, with tags intact, and in their original packaging.

Refunds
Once we receive and inspect your returned items, we will issue a full refund, including the original shipping costs (excluding any supplementary costs if you chose a non-standard delivery method). Refunds will be processed to your original payment method within 14 days of receiving your returned goods or receiving proof that the goods have been sent back.


General Return Policy

  • Return Window: You have 14 days from the day you get your item to ask for a return.

  • Return Shipping: We pay for the return shipping cost. We will give you a free shipping label.

  • Item Condition: Items must be unworn, unused, with tags, and in their original box.

  • Refunds: We will check your item when we get it. If approved, we will send your money back to your original payment method.

  • Final Sale: Gift cards and final sale items cannot be returned.